FAQ

FAQ

FAQ

What modes of payment are accepted?

We accept VISA, Mastercard, Amex, and PayNow through the QR code provided.

How fast is the delivery?

The delivery lead time would be 3 to 5 working days*, the delivery timing is from 8.30 am to 5.30 pm.

If there is any special request and information to be provided by you, reach out to us through the live chat button or call us at +65 6425 0443.

*This is subjected to availability of stock, and limited to Singapore only.

Self-collection

There is the option of self-collection of your order to not incur any delivery charges. Do call us ahead at +65 6425 0443 to make an appointment before heading down.

The self-collection point is at 1 Corporation Drive #09-07 REVV Singapore 619775.

Changes to order

To cancel your order or edit shipping address, drop us a message through the live chat button or call us at +65 6425 0443. We will require the following information:

  1. Order / Invoice Number
  2. Contact information: Your name, Email Address and Contact Number
  3. Shipping address (Only for those that want to edit shipping address)
Exchange Policy

Once a product has been sold, it cannot be exchanged except for the following:

  • Products(s) received is different from what is stated on the invoice. (E.g. Wrong goods are delivered, Product is found to be faulty)
  • Only products that cost equal or more than $SGD15.00 are exchangeable. Please note that shipping and handling charges are non-refundable.
  • If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods.

Local Exchange Policy
Exchange of product(s) will be arranged at our office @ 1 Corporation Drive #09-07 REVV Singapore 619775. 

Overseas Exchange Policy
Such cases will be subjected to our discretion. We will assess the situation based on a case-by-case basis and determine the eligibility of the exchange.

All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and a brief description of the fault of the product(s).